The Six Steps to Success Programme is led and delivered by the Mountbatten Education Team at Mountbatten Hampshire (formerly Countess Mountbatten). The programme includes training days at our Education Centre alongside virtual support sessions provided by a designated facilitator assigned to each home.

The aim is to improve end of life care through facilitating organisational change and supporting staff to develop their roles around end of life care.

The six steps programme covers all aspects of end of life care from early discussions through to bereavement care.


  • Good opportunities for networking with peers
  • Consolidation of current skills and knowledge and acquisition of new skills and knowledge
  • Improving ability and confidence with end of life care; identifying best practice
  • Improved satisfaction of families and patients and job satisfaction to staff
  • Greater awareness of national and local strategies/policies as drivers for end of life care
  • Help in developing better multidisciplinary team working
  • Opportunities for all staff to attend teaching sessions on palliative care
  • Improving outcomes in end of life care such as reduced hospital admissions, patients dying in place of choice etc.


The programme consists of 1 half study day and 3 full study days encompassing all aspects of the six steps pathway. This will include the six steps and a conclusion.

There is an expectation that a portfolio of evidence will be completed at the end of the programme to demonstrate how the care home has implemented the six steps into practice.

The care homes must be committed and engaged to this process by supporting 2-3 staff members to attend the full programme. With one staff member being a senior member of staff who can support, embed and sustain organisational change within the care home.

Step 1 - Discussions as the end of life approaches

Step 2 - Assessment, care planning and review

Step 3 - Co-ordination of care

Step 4 - Delivery of high-quality care in care homes

Step 5 - Care in the last days of life

Step 6 - Care after death

Dates for 2020/21

Southampton City Homes:

  • Step On: Virtual contact with individual homes during Sept/Oct 2020 (via Microsoft Teams)
  • Steps 1 & 2: Tuesday 13th October 2020
  • Steps 3 & 4: Thursday 12th November 2020
  • Steps 5 & 6: Tuesday 8th December 2020
  • Conclusion: Tuesday 12th January 2021

West Hampshire Homes:

  • Step On: Virtual contact with individual homes during Sept/Oct 2020 (via Microsoft Teams)
  • Steps 1 & 2: Wednesday 14th October 2020
  • Steps 3 & 4: Monday 16th November 2020
  • Steps 5 & 6: Wednesday 9th December 2020
  • Conclusion: Wednesday 13th January 2021

Times: 9.30 - 16.00 (Conclusion 9.30 – 13.00)

Venue: Education Centre, Mountbatten Hampshire Hospice, Botley Road, Southampton, SO30 3JB


  • Care Homes within Southampton City CCG – No Charge
  • Care homes within West Hampshire - £500 (including VAT) per home or £400 (including VAT) for returning homes.

How to book

For more details and to register your interest please contact a member of the Education Team by phone 02382 548880 (answerphone) or by email.