COVID-19 Visiting safely Keeping you safe during your visit is very important and due to rising cases of Covid-19, we have made some changes to visiting our Inpatient Unit. It will now be limited to: The same two visitors as nominated by the patient. The two nominated visitors are the only visitors allowed during the duration of the patients stay (this is to minimise any risk; we are not able to allow different visitors each day). We will welcome only one of these visitors at a time within bays and two within side rooms. The two nominated visitors should try to coordinate visits to avoid visitors waiting in the Reception area wherever possible. Exceptions will continue to be made for people who are visiting someone who is in the last days of their life. The Senior Nurse in charge will discuss this with the patient and their families/friends at the time. We must ensure that we are adhering to the latest government guidance. Your support in following these changes will ensure that you and your loved ones are protected. Your support also means that our staff and volunteers can keep well, so they can still be here to give care and support to you and your loved one. Thank you. Otherwise, we ask people do not visit the hospice site unless absolutely necessary i.e. coming to work, for an appointment or visiting someone on the Inpatient unit. Before your visit You will already know from the government that anyone experiencing symptoms of the coronavirus should stay at home and self-isolate. Our patients are among the most poorly and this means we must do all we can to minimise the risk. Help us keep everyone safe by not visiting if you, or any of the people you live with, have any of the following symptoms: a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature) a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) a loss of, or change, in smell or taste If you have experienced any of these symptoms, you should take a Covid test. Please do not visit Mountbatten Hampshire until you receive a negative test result and you are clear of symptoms. Keeping in contact with your loved one You will be able to keep in contact with your loved one, even if you cannot visit our hospice and need to stay at home. Our team can offer to support with making video calls, so that you can both see and hear your loved one. If you are unsure about how this works, our team can provide a user guide which gives simple instructions. We will do our very best to make sure we have a staff member and equipment available for you to use this service; please call us first on 02382 548810 so that we can arrange a suitable time. When visiting a patient You are welcome to visit at any time of the day, and there is no restriction on how long you can stay. However, your support in ensuring the following steps are taken is really important: Visitors to enter via the main entrance, wash hands and apply PPE in the Quiet Room (by front doors) The main doors will remain unlocked during the day (08:00-20:00) whilst reception cover is in place. However, they will be locked if there is no reception cover. Visitors must ring the bell to gain entry. Up to four nominated visitors per day (in a 24 hour period) can visit a patient. Visitors to remain in patient rooms unless needing to meet with clinicians or waiting in the Hazel Centre (Monday – Friday, 10:00-16:00) We can only allow a maximum of two visitors in a side room and one visitor per patient in a bay at a time – at nurses’ discretion Visitors must remove their apron/gloves in patient rooms/bay and wash their hands. Masks must remain on whilst walking through corridors and disposed of in the tea bar area on the way out Visitors can now use the visitors' WC in the tea bar area Our Quiet room/Relatives’ room can be used for conversations – clinician responsible for wiping down furniture If you are visiting someone who we believe may be approaching the last two to three days of their life, we will be able to make exceptions. Our senior nurse in charge will be able to discuss this with you at the time. If you have any concerns or questions, please speak to directly to a member of staff, who will be happy to help.