COVID-19 Visiting safely Keeping you safe during your visit is very important and you may notice some changes that we have had to make as a result of the coronavirus pandemic. Your support in following these changes will ensure that you and your loved ones are protected. Your support also means that our staff and volunteers can keep well, so they can still be here to give care and support to you and your loved one. Thank you. Before your visit You will already know from the government that anyone experiencing symptoms of the coronavirus should stay at home and self-isolate. Our patients are among the most poorly and this means we must do all we can to minimise the risk. Help us keep everyone safe by not visiting if you, or any of the people you live with, have any of the following symptoms: a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature) a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) a loss of, or change, in smell or taste If you have experienced any of these symptoms, please do not visit Mountbatten Hampshire for a minimum of seven days. Keeping in contact with your loved one You will be able to keep in contact with your loved one, even if you cannot visit our hospice and need to stay at home. Our team can offer to support with making video calls, so that you can both see and hear your loved one. If you are unsure about how this works, our team can provide a user guide which gives simple instructions. We will do our very best to make sure we have a staff member and equipment available for you to use this service; please call us first on 02382 548810 so that we can arrange a suitable time. When visiting a patient You are welcome to visit at any time of the day, and there is no restriction on how long you can stay. However, your support in ensuring the following steps are taken is really important: Visitors to enter via the main entrance, wash hands and apply PPE in the Quiet Room (by front doors) The main doors will remain unlocked during the day (08:00-20:00) whilst reception cover is in place Visitors must access patient rooms via the main ward corridors Visitors to remain in patient rooms unless needing to meet with clinicians or waiting in the Hazel Centre (Monday – Friday, 10:00-16:00) We can only allow a maximum of two visitors in a side room and one visitor per patient in a bay at a time – at nurses’ discretion Visitors must remove their apron/gloves in patient rooms/bay and wash their hands. Masks must remain on whilst walking through corridors and disposed of in the tea bar area on the way out Visitors can now use the visitors' WC in the tea bar area Our Quiet room/Relatives’ room can be used for conversations – clinician responsible for wiping down furniture If you are visiting someone who we believe may be approaching the last two to three days of their life, we will be able to make exceptions. Our senior nurse in charge will be able to discuss this with you at the time. If you have any concerns or questions, please speak to directly to a member of staff, who will be happy to help.