COVID-19 Visiting safely Keeping you safe during your visit is very important and due to rising cases of Covid-19, we have made some changes to visiting our Inpatient Unit. It will now be limited to: The same two visitors as nominated by the patient. The two nominated visitors are the only visitors allowed during the duration of the patients stay (this is to minimise any risk; we are not able to allow different visitors each day). We will welcome only one of these visitors at a time within bays and two within side rooms. The two nominated visitors can visit once per day and should try to coordinate visits to avoid visitors waiting in the Reception area wherever possible. Exceptions will continue to be made for people who are visiting someone who is in the last days of their life. The Senior Nurse in charge will discuss this with the patient and their families/friends at the time. We must all ensure that we are adhering to the latest government guidance. Your support in following these changes will ensure that you and your loved ones are protected. Your support also means that our staff and volunteers can keep well, so they can still be here to give care and support to you and your loved one. Thank you. Otherwise, we ask people do not visit the hospice site unless absolutely necessary i.e. coming to work, for an appointment or visiting someone on the Inpatient unit. Before your visit You will already know from the government that anyone experiencing symptoms of the coronavirus should stay at home and self-isolate. Our patients are among the most poorly and this means we must do all we can to minimise the risk. Help us keep everyone safe by not visiting if you, or any of the people you live with, have any of the following symptoms: a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature) a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) a loss of, or change, in smell or taste If you have experienced any of these symptoms, you should take a Covid test. Please do not visit Mountbatten until you receive a negative test result and you are clear of symptoms. Keeping in contact with your loved one You will be able to keep in contact with your loved one, even if you cannot visit our hospice and need to stay at home. Our team can offer to support with making video calls, so that you can both see and hear your loved one. If you are unsure about how this works, our team can provide a user guide which gives simple instructions. We will do our very best to make sure we have a staff member and equipment available for you to use this service; please call us first on 02382 548810 so that we can arrange a suitable time.