Advanced Communication Skills Training

Join Mountbatten Hampshire, for an interactive 2-day training course in Advanced Communication Skills, at our hospice in Southampton.

Aim of Mountbatten Hampshire's course

A two-day experiential course that explores challenging and complex communication situations, for example managing complaints, conflict, high levels of distress, delivering bad news and facilitating difficult conversations such as end of life planning. Based on the evidence-based and widely used model of training developed by the National Cancer Action Team (Connected).

Course Content

To increase awareness of your own communication style
To explore strategies to improve the quality of communication
To increase skill in communicating effectively
To enhance inter-professional communication skill
To increase confidence in communicating in a range of difficult communication situations

Event Overview

Participants: This course is suitable for all senior health and social care staff, medical and allied health professionals (Band 6 and above) working with people who are living with a long-term condition, at end of life and in palliative care.

Methods: Presentation, discussion, role play with professional actors.

Venue: Mountbatten Hampshire, Botley Road, Southampton SO30 3JB

Time: 2-day training course

Fee: £550 per person (including VAT)

Book a course by clicking on the date you wish to attend below

15 & 16 September, 2026

CLICK HERE to book

TBC

Feedback from previous delegates:

"The course was emotive, engaging and encouraging."

"Informative, supportive, (slightly) uncomfortable but such a great and valuable learning experience."

"The actors enabled more life like situations to practice communication techniques."

"A very valuable course that will enhance my practice."

"A great learning experience."

Enquiries and Bespoke Course Bookings

Healthcare teams are invited to contact us to arrange a bespoke course located at Mountbatten Hampshire. Please email the education team to express your interest and for further information [email protected]

Cancellation policy:

We understand that sometimes it is necessary to change plans. However, to ensure our costs are covered in the event of cancellation the following charges will apply.

Cancellations (and requests to transfer bookings to another date) made with at least 8 weeks’ notice will incur a £25 administration fee.
No refund of course fees (partial or full) will be available where notice to cancel is received within 8 weeks of the course start date, or in the event of non-attendance or partial attendance.

Notice to cancel or transfer your booking must be made by email to [email protected].If, due to unforeseen circumstances, Mountbatten cancels a course you will be given the option to transfer your booking or receive a full refund of the course fees.