Our Care Refer someone Refer someone Who is eligible for our care and support? Anyone who lives in Southampton and west Hampshire with any life-limiting illness can benefit from our care and services. We also provide support to the families and friends of those who have been bereaved. All of our care and and support is free, thanks to the amazing fundraising efforts of the communities of Southampton and west Hampshire. When can someone be referred? We encourage health professionals to refer people to our services as early as possible after their diagnosis. This is so that we can support and care for patients and families for as long as possible. We find that meeting people sooner helps to lessen the concern or apprehension they may have about hospice care. No longer do we only support people in the last few days and weeks of life - our aim is to provide support much sooner so they can see that they can live as well as possible with their illness. Who can refer a patient? Any health or social care professional can refer a patient to our services. For bereavement support, you can either be referred by a GP or other healthcare professional, or you can refer yourself. Contact us In an effort to make improvements to how we coordinate our care, we have introduced a new standalone phone system with one phone number – 02382 548860 – for our community palliative care team, who can offer advice and information to patients and their families, as well as to health and social care colleagues. Calls to this number will come through to our Community Hub, which is manned by two Clinical Nurse Specialists, an Administrator and Community Support Worker from 8:30am to 4:30pm, seven days a week. Out-of-hours calls for urgent advice will continue to be answered by our team on the InPatient Unit. You will also be able to leave any non-urgent messages for our team, which will be picked up the following day.