Mountbatten are experts in end-of-life care provision with many years of providing end of life and hospice care and bereavement support across Southampton City and West Hampshire as well as on the Isle of Wight.   In a ground-breaking move, and in line with Mountbatten’s plans and ambition to reach more people, Mountbatten Hampshire is pleased to announce the development of the Mountbatten Care Co-ordination Centre and the domiciliary ‘Care at Home’ service.

Care Coordination Centre to provide 24/7 service

The Care Coordination Centre is based at Mountbatten Hospice in West End and will operate 24 hours a day, 7 days a week, 365 days a year from 16 May 2021.  The Care Coordination Centre provides a single point of telephone access for advice and support for patients, families, and carers, as well as receiving professional referrals to the services Mountbatten provides. Families can call for support at any time of the day or night enabling them to cope with caring for their loved one.

In addition, the service welcomes contact from health and social care professionals who may wish to seek advice and support for any questions or concerns regarding caring for people at the end of life. Alongside this, there will be a 24/7 community nursing service provision to respond to calls for advice, support, symptom control and nursing care.

Access to this service for patients and their families is via the Mountbatten Care Co-ordination Centre on 02382 548860

The Mountbatten ‘Care at Home’ Service is a highly skilled domiciliary care service providing high quality responsive and coordinated care for people at end of life in their own homes. The service has been commissioned by Southampton City Clinical Commissioning Group (CCG) and West Hampshire CCG so that GPs, District Nurses and Practice Nurses can refer individuals to the Mountbatten ‘Care at Home’ service who have been assessed as being eligible for Continuing Health Care (CHC) under the fast-track funding criteria. 

The Care at Home service will be provided seven days a week from 08:00-21:00, when professional Mountbatten Carers will provide personal care, as well as psychological, social, and spiritual support for patients, their families, and any informal Carers.

Nigel Hartley, Mountbatten CEO commented:

“There is a growing need of people who need us, and this will continue into the future. The expansion of our services is in line with Mountbatten’s plans and ambitions for our communities to have more options, better support and care at the right time in the best care setting.  For many the optimal care setting is their own home, and this is what most people want. 

“Our aim is to not ignore anyone who needs us, whatever the disease, whoever they are and however they live their lives. We therefore strive to care for and to support as many people as possible, including support for immediate family and friends as needed.”

Rachael King, Director of Commissioning, South West Hampshire for Hampshire, Southampton and Isle of Wight CCG, said:

“We are delighted that Mountbatten Hampshire is now providing end of life care, and 24/7 care coordination, to support people in their own homes in the west Hampshire area. It will give people tremendously valuable, additional support at a time when they are most vulnerable.

“This new service enhances the range of end of life care services which is already available to people locally. The community team does wonderful work to support and work collaboratively with patients, the people who care for them, and fellow community health colleagues – people can already access inpatient care, day care facilities, psychosocial counselling, bereavement services and carers support, and the new Mountbatten service will improve the range of support still further.”